Refund policy
Evania Belle – Return & Exchange Policy
At Evania Belle, we are committed to providing quality products and a smooth shopping experience. Please read this policy carefully before placing an order.
1. RETURN & EXCHANGE REQUEST WINDOW
Customers must raise a Return or Exchange Request within 3 days of delivery.
Requests made after this period will not be accepted.
2. HOW TO REQUEST A RETURN / EXCHANGE
All Return and Exchange requests must be submitted via WhatsApp.
📲 WhatsApp: +91 9540386073
📧 Email: officialevaniabelle@gmail.com
Please provide:
- Order ID
- Return / Exchange Reason
- Delivery Date
- Product Images, if required
For damaged, missing, or incorrect products, customers must provide a complete unboxing video clearly showing the AWB number and shipping label.
3. ELIGIBILITY FOR RETURN / EXCHANGE
Returns or Exchanges are accepted for:
- Size Issue
- Defective Product
- Wrong Product Delivered
- Product Damaged During Shipping
- Change of Mind / Preference Change
4. PRODUCT CONDITION REQUIREMENTS
Returned products must:
- Be unused and unworn
- Have original tags attached
- Be in original packaging
- Show no signs of use, washing, sweat, stains, or damage
Products that fail the quality inspection may be rejected.
5. RETURN POLICY – STORE CREDIT ONLY
Evania Belle does NOT provide monetary refunds.
Approved returns will receive a Store Credit Coupon equal to the product value, which can be used for future purchases on the Evania Belle website.
Store Credit Coupons cannot be redeemed for cash.
6. EXCHANGE POLICY
Customers may exchange their product for:
- A different size
- A different product
Exchange is allowed only once per order.
If the new product value is higher, the customer must pay the difference.
If the new product value is lower, the remaining amount will be issued as a Store Credit Coupon.
7. ₹150 RETURN & EXCHANGE PROCESSING FEE
A flat ₹150 processing fee applies to both Returns and Exchanges.
This fee is charged towards the logistics and handling involved in arranging the return pickup and processing the request.
For exchanges, the replacement product also needs to be shipped to the customer's address, involving additional forward-shipping costs.
The ₹150 fee helps Evania Belle cover a portion of the shipping and handling expenses involved in the return/exchange process.
8. COURIER AVAILABILITY
Reverse pickup is subject to courier service availability.
- If reverse pickup is unavailable in your area, you may be required to self-ship the product.
- If courier services are unavailable at your location, a Return or Exchange may not be possible.
9. SALE & DISCOUNTED PRODUCTS
Products purchased during sales, promotions, discount offers, or special campaigns are eligible for:
✅ Exchange
✅ Store Credit Return
❌ No Cash Refunds
All other conditions of this Return & Exchange Policy continue to apply.
10. ORDER CANCELLATION
Orders cannot be cancelled once placed, as orders are processed immediately for dispatch.
11. PROCESSING TIMELINE
After the returned item is received and inspected, the Return or Exchange request may take approximately 10–12 business days to process.
12. RETURN ADDRESS
The return address will be shared via WhatsApp after the Return or Exchange request has been approved.
Please do not ship any product without prior approval from Evania Belle.
CUSTOMER SUPPORT RESPONSE TIME
Our customer support team aims to respond to all inquiries within 24 hours.
Please note that a Return or Exchange request is considered officially submitted only after we receive all required information and documents.
The 24-hour response time begins from the date and time your complete request is received.
Response times may be slightly longer during weekends, holidays, or periods of high inquiry volume. We appreciate your patience and understanding.
IMPORTANT NOTICE
Evania Belle reserves the right to reject any Return or Exchange request that does not meet the conditions mentioned above or fails the quality inspection.
By placing an order with Evania Belle, customers acknowledge and agree to this Return & Exchange Policy.
Customer Support
WhatsApp: +91 9540386073
Email: officialevaniabelle@gmail.com